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Query Analyzer

                This is one of the powerful features of LiveHuman. You can get the complete statistics of your past activities. You can also get the activity of your operators including the last message they typed. Set any 'From' and 'To' date to make a query.(How to use this?)
You can get the following data of your operators.

  •   No of calls handled and the details of unattended calls.
  •   Operator's login, logout, offline and online activities.
  •   Start of a chat session and its duration.
  •   Rating given by the visitor.
  •   IP address and address of the page from where the visitor originated the chat.
  •   Visitor's referer information.
  •   Old or new visitor identification.
  •   Visitor's browser and operating system information.
  •   You can also view the lag time between the chat start by visitor and operator response.
  •   Complete chat transcript of the visitor and operator.
  •   Time stamp option of all events and  Calendar based date selection.

Only administrators have access to this Query Analyzer.
Press F6 or select Admin menu from your application to start.

How to use this?                      

 

 


 
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