How to use the Query Analyzer ?

•    Click F6 or select the Admin menu from the main application to open the Query Analyzer.
•    Start of the day (00:00 hours) and current time is set as default start and end time for the query.
•    Click the small button left to the 'Start time' label to set the current time.
•    You can also click the small down arrow button on the right of the date to open the 'Month Calender'.
•    Click the    button or press F6 or press Enter to start the query.
•    You will get the list of operators and the calls handled by them within the time specified.
•    Select the operator. You will see an icon positioned on the selected row.
•    Now you have the option of getting the operator log or the call details.
•    Double click on the required column of click the button below.
•    If you click the call details, you will get the details of the calls listed on the top list box.
•    This includes IP address, Start time, Duration, Rating, Actual start and end *, originating page, repeat information, referer and the visitor's browser and operating system information.
•    Right click and select Preview menu or press F9 to view this information in the client window below.
•    Double click on the required call to view the complete chat transcript.
•    Check the Time stamp box and click the small 'Refresh' button right to that to view the transcripts with time stamp.
•    Use the small scroll bar to navigate through pages if you have more than one page.

* If the actual start and end time of the seelcted session is bigger than the selected start and end query time, this will be useful to get the acutal start and end time of the session.

Note : All date and time of the query and results are related to your local computer time.
[ LiveHuman automatically does this by converting it from the original US time.]
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