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1. How to embed the LiveHuman image on
my web page?
Embed the single line script below on all your webpages.
Don't include this inside another script tag.
<script language="JavaScript" src="http://www.LiveHuman.com/help.asp?username"> </script>
Replace the username with your username. This script
will load your online or offline images on the page. You can
align the HTML based on the size of the online-offline image
(any size) you uploaded.
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2. How will this affect my page
alignment?
Below is the script you have to embed on your page.
<script language="JavaScript" src="http://www.LiveHuman.com/help.asp?username"> </script>
This is equivalent to the Image tag below
<img src="YourOnlineImage.gif" border="0">
Default width and height of your online-offline images are
considered. You can align your HTML pages using this image
tag and later replace with the LiveHuman script.
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3. How many web pages can I monitor using
a single user account?
Yes. You can. You can provide the username of other accounts.
We will link them together. You can monitor and manage your
clients of various domains using a single livehuman application.
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4. How can I save the activity list to
a file?
Right click on the activity list. You will see the menu option
to saving or append the current list to a text file or database.
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5. How to save the chat transcript as
HTML file?
You can do this from the 'Calls' tab or 'Log' tab. Right
click on the required item and click the 'Save transcript'
menu item.
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6. What is the minimum requirement?
LiveHuman application runs on Win95 itself.
Built-in HTML editor will be enabled if you have IE version
5.5 or above.
LiveHuman client works on any JavaScript enabled browsers.
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7. What about additional operators?
You can purchase license for additional operators as you
desire. Operators also can chat internally. We have many packages
for this. price details
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8. How to embed the LiveHuman script,
only for 'page tracking'. without any online off line images
?
Add the string ' =NOIMAGE
' at the end of your username. Now, this page will have all
the tracking capabilities except displaying online/offline
images.
<script language="JavaScript"
src="http://www.LiveHuman.com/help.asp?username=NOIMAGE">
</script>
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9. What all I can customize in LiveHuman
chat window ?
Once
you become a paid member, you can customize many aspects of
the chat window. You can do these changes from your LiveHuman
application itself. Click "Admin" menu and "Customize
Images" submenu to view the related controls.
You
and your operators can view the images. But, only admin has
the rights to change the images.
You can change the Online / Offline images. You can
even have an animated GIF. Any size.
You
can have the 112 x 172 pixel size banner of your own. This
could be an animated image file or a small HTML page
with many links or even a Flash Presentation.
You
can also change the floating Invite images to any size and
type.
You
can even change the complete background
skin with your own image.
The
welcome message and startup messages are customizable.
The
screen name your visitors will see is customizable.
The
'Send' button also could be changed.
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10. How to monitor the activity of my
operators?
You
being an administrator can monitor your operator's activity.
Click "Admin" menu and "Query Analyzer"
submenu. You have lot of options to monitor the following activities
of your operators.
- Your operator's Online/Offline timings.
- No of calls handled by each operator.
- Duration of each call.
- Rating given by the visitor for the chat sessions.
- Unattended calls. (You can also view the text if there
are any typed by the visitor).
- Complete chat transcript of all the sessions. (Currently
we hold this data for 7 days).
- You can even view the active chat currently going on.
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11. Is it possible to view the chat session
of my operator?
Yes.
You can view the complete chat transcripts of your operators.
You can even view the currently active chat using the "Query
Analyzer". Click "Admin" and "Query
Analyzer" menu to view this. Click the 'Help' button
on this window to get more help on this topic.
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12. Do you have a reseller program?
Yes. We do
have. Kindly send a mail to us or click on the LiveHuman image
to chat with our sales representative. Resellers
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13. Forgot to logout from
a PC and left the place. How to logout remotely?
If you login
using the same username and password from your current place,
your previous instance will logout automatically. Your 'password'
and 'remember password check box'
also will be removed from the remote PC for security reasons.
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14. How
can I send LiveHuman links on emails?
Click
here to get more help on this.
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15. Can
I customize the chat window background?
Yes. You can change
the background skin using livehuman application itself. Click
"Admin" and "Customize Images" menu.
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16. I want
receive offline messages on more than one email. Is it possible?
Yes. You can.
- Go to "Admin" and "Control Panel".
- Click the "Offline behavior" button.
- Enable "Receive Offline messages" option.
- Enter the email where you would like to receive offline
messages. If you want to receive this on more than one email,
add them also separated by semicolon.
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