LiveHuman.com

 
LiveHuman Live Support Software

Implementing LiveHuman Links

Implementing LiveHuman links in your web site is very easy. There are two methods to do so and start chatting with your visitors:

  1. Option 1:
    Embed the following script in your HTML page. Dont forget to replace the 'username' with your own user name. As soon as you upload your new HTML to your server, you will start seeing your visitors.

    <script language="JavaScript" src="http://www.LiveHuman.com/help.asp?username"></script>
  2. Option 2 - Direct Link:
    Use this method to have your customers chat directly with you, from an email or from WebSites that dont support JavaScript, like eBay. Don't forget to replace the 'username' with your own username.

    http://www.LiveHuman.com/DirectLink.asp?username

Option 1

You can have one or more of the following four parameters appended to the username.

Few samples

<script language="Javascript" src="http://www.LiveHuman.com/help.asp?username=NOIMAGE"></script>
<script language="Javascript" src="http://www.LiveHuman.com/help.asp?username=INACTIVE=AUTOINVITE"></script>
<script language="Javascript" src="http://www.LiveHuman.com/help.asp?username=SOURCE_visitor_identification"></script>

NO IMAGE

  • LiveHuman script will not display any online or offline image.
  • But, it will do all the other tasks like tracking and launching INVITE and Proactive chat windows.
  • You can use it on a page where you don't want any images displayed, but tracking is required.

INACTIVE

  • LiveHuman script has the capability of dynamically changing the image to online or offline based on your status (Online or Offline), without the webpage refreshed..
  • LiveHuman script continuously monitor the presence of your visitor on your page.
  • If you add this parameter, LiveHuman will display the tracking information only once.
  • The script will not be active after this.

AUTOINVITE

  • INVITE floating window will be launched automatically on page load.
  • You don't need to initiate the floating window from the LiveHuman application.
  • Be sure you have enabled INVITE facility on your control panel. [Admin->Control Panel]

SOURCE-Visitor Identification

  • If your web site has login facility, you can see the username of your visitor who has logged in.
  • You will see the username (or anything you describe) under the 'Last visited' column.
  • When they start chat from their logged environment, you will know who comes on chat, before they declare.
  • So, you are now sure about the person with whom you are chatting.
  • Example with as ASP Script
    • Withing LiveHuman script, after the username and equal sign, insert the username or any other visitor identification
    • with the help of your script....help.asp?username=SOURCE_<%=UsernameVariable%>"></script>
    • SOURCE_ is the command part and should be used as it is.
    • Please note that SOURCE_ is all in CAPS
    • You can have any text after 'SOURCE_' without space. You can use underscore.
    • Source
    • Now, the visitor has logged in using his email id joe@KingMailer.com and we see him by his email ID.

Note: You can have more than one parameter on a single script separated by equal sign as shown on the second example on the top.


Option 2 - Direct Link

  1. Use on websites that do not support JavaScript like eBay.
  2. You can use the following link directly on your webpage.
  3. Send these links on your emails.
  4. You can even enter this URL directly on your browser's address bar and initiate a chat:
http://www.LiveHuman.com/DirectLink.asp?username
http://www.LiveHuman.com/DirectLink.asp?username=useridentification

User Identification

  • You can also add an identification parameter after the username followed by '='.
  • When you send out emails, you can embed the name of your email recipient as parameter. Once your recipient initiates the chat, you will see who is it before they declare them self.
  • You can also use your server side scripts to have the username of the person using your site on a secured page. So that you will know who initiated the chat from your web page.

Sample ASP script:

This is a sample ASP script that you may want to use to programatically retrieve the name of your visitor.
<a href="http://www.LiveHuman.com/DirectLink.asp?username=<%=variable_to_identify%>">
<img src="Image file">
  • Use target="_blank" attribute when using direct link as href.
  • Otherwise, your existing page will be closed.
  • You will not get any tracking information when using direct link
 
 

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