Customer support chat solution

 How can you offer live customer support service economically?

Live customer support chat benefits:

• Lower personnel costs since one operator can handle multiple visitors simultaneously
• Minimize communication bills by diverting phone calls to the chat service
• Minimize actual support time due to improved customer satisfaction
• Avoid inflated infrastructure and maintenance costs by using a hosted chat solution

Key tools for the chat operator

• Message Preview to preview the text your customer is writing even before he/she presses the "send" button
• Use canned responses to common questions
• Quickly  transfer files, pictures and URLS to / from the customer
• Chat History displaying past chat conversations and quickly understand the call context
• Geo Location let's the operator quickly understand what country / area  the call is coming form.
• Pre-chat questionnaire(optional)  to identify the customer and possibly understand his question / need.
• Analytics info which tells the operator the pages this customer visited on the site

Click here for a full list of LiveHuman Chat features

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