Live Support Software Features

Chat

• Live chat with your web site visitors instantly
• True HTML chat with images
• Typing indicator - your customer is notified when you are typing a message
• Message Preview - preview the text your customer is writing even before he/she presses the "send" button
• Auto-chat - proactively open a chat window with your customer
• Floating images to invite your visitors to chat with you
• Push websites and images
• Create and store canned HTML pages for reuse.
• Chat History – display your past chat conversations, based on date, operator, IP address and more...
• Send LiveHuman links on your emails with the identity of the recipient and chat with him.
• Post-chat survey - get a customer satisfaction report after the chat session is done
• Pre-chat questionnaire to identify the customer
• Secured SSL chat
• Unicode support

Monitoring

• Real time traffic monitoring
• Tracks the visitor's IP address, browser name, operating system, referrer link and the keywords used by the visitor to reach your website.
• Customizable interface
• See the geographical location of your visitor, country, and city
• Handling unlimited number of calls by single user at any instant.

Live Support Software Operator Interface

• Multiple operators. Unlimited calls
• Personalized control panel to configure all your settings and create your own operators.
• Operator to Operator chat
• Chat Transfer between operators
• Operator Roles –define what operations the operators are allowed to do
• Department support – assign operators to department

Setting Up Live Support Software

• Only $13.00 per month. Live support pricing.
• Hosted solution – no need to install and maintain a chat server
• 365 x 24 maintenance and support
• No setup or other hidden cost
• 7-day free trial
• Just three simple steps. Get started using live support software
• Setup in few seconds

What's New with LiveHuman's Version 5?