LiveHuman.com

 

LiveHuman Admin Menu Options

Now you can do all your administration work from the LiveHuman application itself. Run LiveHuman application and select 'Admin' menu.

Adminmenu
These four menus are explained below

Control Panel

  • View your current account status and expiry information.
  • View your payment history.
  • Enable or Disable the floating window.Float window control
  • Enabling floating window loads few additional lines of script on visitor's browser. So, don't enable it unless it is specifically required.
  • You can customize many words used on LiveHuman.
  • Change your password.
  • Grant various permissions to your operators.
  • Enable PreChat and PostChat windows.
    • PreChat window Request for visitor information like name and email address before the chat window starts, so that, you can identify your visitor before they declare.
    • Post chat window. After the chat window is closed, LiveHuman will ask for the feedback from your visitor. You can view this feedback on your chat history.
  • Set the offline behavior.
    • Receive offline message allows your visitors to send messages to you when you are offline.
    • Launch a webpage. Opens another web page as set by you.
    • Pop-up an alert box. Visitor gets a pop-up alert when they click on the offline image. You can also customize this message using this control panel.
  • Customize your audio alerts.

Previous chat transcripts and logs

  • View all your past transactions (stored for more than 30 days).
  • See the login and logout timings of your operators.
  • You can also view their past chat transcripts.
  • Admin or operators having permission has access to this area.
  • Detailed help of this menu with screenshots. Click here.

Customize all images and skins

  • You can customize the following images and banners using this window.
  1. Change your Online and Offline images.
  2. Change your floating move and stop images.
  3. Change your banner image or banner HTML.

 
Image customization buttons
  • You can now change these images quickly and frequently from your PC.
  • You don't need to come to our web page for this purpose.
  • Click on the required button and 'Browse' to load a local file from your hard disk or provide a valid 'http link' to your image or banner HTML.

    Browse an image file from your local hard disk
    or
    Provide a valid http link to an image file or to a HTML page

    and click 'Update'

     

Manage operators and welcome messages

Startup message
  • Your visitor will see this message as soon as chat window is launched, before some one picks the call.
  • Edit this to suit your company.
  • You can use HTML to edit this message and include your logo or images also.
  • You can change this frequently as you wish.
  • You can edit this on your own language.
  • Click the 'Startup message' button to load the 'Startup message' on the HTML editor. Modify and 'Update'
Welcome message
  • Welcome message is displayed when the operator picks the call.
  • Each operator can have their own set of welcome messages.
  • You can use HTML here also.
  • Only admin can modify these images.
  • You can edit this on your own language.
  • Just double click on the operator to load the welcome message on the HTML editor. Modify and click 'Update'.
Create operators
  • Click the 'View operators' button on on the top left to list your operators including yourself.
  • If you have purchased additional operators, you can create your own operators using the buttons below.
  • Double click on the 'Operator name' to modify the welcome message of the specific operator.
  • Double click on the 'Status' column to activate or deactivate the operator.
  • If you do any changes on the welcome messages, you have to click 'Update' button to update it.
  • When you create a new operator, default password of "1234" is assigned to them.
  • Operators can change their password in the control panel of the LiveHuman console whenever they want.
  • Operators can download LiveHuman application from a different PC and provide the following for login.
        1. Your admin username.
        2. Operator username.
        3. Operator password.
  • Admin does not need to give their master password to the operators.
Screen Name
Screen Name
  • Screen name appears on visitor's chat window.
  • Visitor will see your messages with this name.

  • Click 'Admin' menu and 'Operators...' menu to reach the window where you can change this screen name.
    • Select operator and click 'ScreenName' button
    or
    Double click on the 'ScreenName' column.

  • Click the top button to list your operators.
  • Select the operator to whom you wish to change the screen name.
  • Click the "Screen Name" button and provide the required screen name.
  • Now, your visitor will see your screen name instead of username.
    [Ex. Visitor will see 'Jenni' instead of 'jennifer']
 
 

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